01. Overview
At Shams Digital, we are committed to delivering high-quality software solutions. Because our services involve significant time, expertise, and resources from project initiation, our refund policy is structured to be fair to both our clients and our team.
By placing a Purchase Order (PO) or making any payment, you acknowledge and accept this Refund Policy.
02. Standard Payment Structure
- 25% Upfront: Due with the signed Purchase Order before work commences.
- 75% Final Payment: Due upon project Go-Live, launch, and final implementation.
For modular projects, a custom milestone-based payment schedule will be agreed upon in writing.
03. Refund Scenarios
Before Work Commences
If the Client cancels within 48 hours of signing the PO and before any work has started:
- Full refund of the upfront payment will be issued.
- Refund processed within 7–14 business days.
After Work Has Commenced
- The 25% upfront payment is non-refundable as it covers planning, architecture, design, and development already invested.
- Client is liable to pay for all work completed up to the cancellation date.
- Any amount paid beyond completed work will be refunded within 14 business days.
If Shams Digital Fails to Deliver
- We will first make reasonable efforts to remedy the issue at no additional cost.
- If unable to deliver after a reasonable period, a partial or full refund will be discussed in good faith.
Post-Launch
- A 30-day warranty covers bug fixes within agreed scope.
- No refunds after final delivery and payment are completed and accepted by the Client.
04. Non-Refundable Items
The following are strictly non-refundable:
- Upfront payments after development has commenced.
- Payments for completed and approved milestones.
- Third-party costs (domain, hosting, licenses, APIs).
- Rush or priority fees for expedited delivery.
- Consulting or advisory fees.
05. How to Request a Refund
To initiate a refund request:
- Email: info@digital.shamscon.com
- Include: Project name, PO number, payment amount, and reason for the request.
- Allow up to 5 business days for an initial response.
Approved refunds will be processed via the original payment method within 7–14 business days.
06. Disputes
Both parties agree to first attempt resolution through direct negotiation. If unresolved, disputes are subject to the laws and jurisdiction of the Kingdom of Saudi Arabia, courts of Jubail, Eastern Province. See our Terms & Conditions for full details.
07. Contact Us
Email: info@digital.shamscon.com
Website: digital.shamscon.com
Location: Jubail Industrial City, Eastern Province, KSA